Returns - Online Purchases
We hope that you will be happy with your Westgate Galleries purchase, but if you find it unsuitable or you are not entirely satisfied, please ensure that you return the product to us unused and undamaged in its original packaging, within 14 days, to enable us to accept it for a refund. Goods returned are at your own expense.
Incorrect or Damaged Items
If an item is received damaged or is not what was ordered we will offer a refund or provide a replacement upon receipt of the returned item. We will also reimburse the cost of returning it to us. You should notify us of an incorrect or damaged item as soon as possible and in any case not more than 7 days after receipt in order for us to accept it for a refund.
If an item proves to be faulty or unfit for purpose, your normal consumer rights will apply. You should notify us of a fault as soon as it becomes apparent in order for us to consider it for refund or replacement.
In all case you should in the first instance contact us on 01620 894976 or by email to firstname.lastname@example.org.
We recommend that you use Recorded Delivery or a Courier so that you have proof of despatch. Replacement or refund will not be made until the original item has been returned to us.